Return and Delivery Information
You have a return or would like to deliver materials for recycling, cast or provision of materials for production? Please note the following steps to make sure that your delivery gets quickly to the right person and can be processed.
Basically the delivery takes place in the following steps
Whether you are returning the goods for reasons of quality or because you want to give salvage to recycling or reprocessing, in principle you should always get back to the contact person from whom you received the goods. You usually find the person on your delivery note, which you received with your purchase at Heraeus. Call your contact or send a mail. Like this you are directly at the right place and your request can be processed quickly.
No problem, we will forward your inquiry to the correct contact person. Please provide the required information. Your contact person will contact to you.